F.A.Q.

The order does not go through. The page just keeps loading and loading. What should I do?

You can face such a problem when attaching big files. The system has size and format restrictions and thus will not process your request. In this case, submit your order without attachments and send us those files via Live Chat or email instead.

I need to change the academic level/urgency/type/length of my order. Can I do this?

When you submit your order form, you will not be able to change any details on your own since the price of your order will change accordingly. However, our support agents will most willingly help you with both changing the requirements and calculating the price difference to be paid.

Can I order more pages for my order?

To add pages, you can place an additional order with the needed number of pages. To do it, go to the My Orders section in your personal account and choose Additional order there. Our Live Chat agents can also assist you.

Will you inform me when the writer is assigned?

In your order details, you can find a line Writer. When the writer is assigned, you will see your Writer’s ID in that line.

I need a draft. Can I get it?

Yes, you can order a draft of your order. It is a paid option. The 1-page draft will be sent to you when 50% of the deadline you choose passes.

I want you to revise my paper?

We offer a free revision period for all orders you make with us. The length of this period depends on the details of your order and can range from 48 hours to 30 days.

To request a free revision, use your personal account, choose Completed orders in the My Orders section, choose the needed order, and click Request Revision. Now, you will have to set the deadline for your revision and provide as detailed instructions as possible. If you need help, do not hesitate to contact our Customer Support.

Can I change my personal details (email/phone number/password)?

If you want to change your personal information, use your personal profile. Just choose Profile – Edit Profile. When details are changed, be sure to save them.

How long will it take you to find a writer for my order?

We try to find the right writer within the shortest possible time. As a rule, the process will not take more than 2-3 hours. However, everything depends on the complexity of your assignment and the availability of the needed writer. At times, you will have to wait a bit more.

What should I do if the free revision period for my order is over, and I still need a revision?

In this case, you will have to compensate for the writer’s effort. You should place a Revision type order with the needed deadline and instructions.

Can I communicate with my writer?

You can send a message to your writer using our messaging system available in your personal account.If your writer is not responding for a while or you have an urgent request, contact our Customer Support immediately.

How can I get my paper?

Your paper is available in your personal profile. You simply need to go to the Orders tab and choose Files.

When your paper is ready, we will also send you an email notification with a clickable link to download your paper.

I need help with an online test.Can you assist me?

We can help you with passing your online test. If you need such help, choose the “Online Test” type when placing an order. For your writer to get prepared for the exam, send as many details, instructions, class materials, and required readings as possible. Also, indicate the exact time and date of your exam, including your time zone, as well as login details. When the time comes, the writer will log in and pass your test for you.

I need help with coding. Can you help me?

Unfortunately, we do not work with the tasks related to code writing, software development, and programming.

Will I get any notifications about my order?

You will be notified about any changes that take place with your orders or your personal account. You can also order SMS notifications. Finally, you can always contact our Live Chat to get any clarifications.

How can I get to know that the writer for my order was found?

You can see the status of your order in the Orders section. Next to your order, you will see one of the following statuses: Payment Verification, Processing,and Sent.

If the order has the "Payment Verification" status, it means that we have not received your payment yet (If you did not pay, click on Pay now. If you paid, just send us your payment receipt).

When the order has the Processing status, it means that the writer has been found and assigned and is now working on your paper.

Finally, if the order has the Sent status, your completed assignment is ready and can be downloaded.

When do I get my final paper?

Your paper will be finished and sent to you within the set deadline. The countdown begins right when your order is verified. Note, choosing the right deadline is very important since it is the time the writer will work on your order. In such a manner, if the deadline is one day, it means that the order will be sent to you in 24 hours sharp.

I cannot place the order. Why does it happen?

First, ensure that you filled in each required field. If everything is ok but you still face issues, check whether you attached any files to your order. Those files might be too huge and will not let the form go through. In this case, just place your order without attachments and send us them via email. In the title of your email, indicate the ID of your order. Our agents will attach those files to your order manually.Do not worry! The writer will receive them ASAP.

Where can I see my paper?

Once the deadline expires, your paper will be available in your personal account. You can download the file from the list of Completed Orders using the Files section.

What should I do if I have problems with paying for my order?

Our service does not process your payments directly.Try another payment method or use another credit/debit card. Ensure the card is active and contains the needed amount of money. To get help with any payment issues, contact your bank. If you need further clarifications, feel free to contact our agents.

If my writer uploads the paper earlier, can I get the file before the expiration of the deadline?

Deadlines define the time for the writer to prepare and polish your paper. More so, the urgency you select defines the order price and thus the salary of your Writer and Editor. Therefore, without compensation, we cannot send you the file before the deadline expires.

Can I get my final paper via email?

When the deadline expires, your order will be available for download in your personal account. You will also receive an email notification with the direct link. Click on that link to get your paper.

I paid for the Supreme Level for my order. Should I still pay for the Preferred Writer option?

If you choose the Supreme Level, you get a number of benefits. First, your order will be assigned to one of our top thirty writers, a real expert in your field of study. Second, you will receive a detailed plagiarism report with comments for your order. If you have worked with a specific writer before and want him/her to completethis assignment, as well, choose the premium writing services with thePreferred Writer option. Be sure to indicate your Writer’s ID. We will ensure your order is urgently assigned to the chosen writer.

Am I obliged to provide my phone number? I do not want to share my personal details

No, you do not need to provide your phone number. It is an optional field. However, having your number will improve our communication, especially in cases when clarifications are required in the shortest time possible.

What about my privacy? Can third parties access my sensitive information?

Your private data will never be shared with any third parties since it is against our Privacy Policy, which every employee is obliged to follow. Both customers and writers’ personal information are kept secure. We have adopted a strict policy aimed at protecting the identity of our clients; according to it, the writer knows neither the name nor the gender of the customer. On the other hand, you will not be able to talk to your writer and will not know their real name.

I can get only one free revision, can’t I?

No, you will be able to request as many revisions as you need but only during the free revision period.

Can I getproof that my paper is plagiarism-free?

Quality is our priority, and a quality paper means a plagiarism-free paper. To ensure your order is unique, we will scan it with our own plagiarism checker before sending it to you.

Who will work on my assignment?

We have huge experience in writing papers on different topics, disciplines, and academic levels. We have gathered a team of talented writers with a specialty in various fields. We will do our best to assign you the most proficient writer according to paper requirements and your comments.

Will my paper be checked by an editor?

We offer our clients additional services, with which you can receive VIP options for either your account or specific paper.“Get an order proofread by an editor” is one of such extra services. Just choose the needed VIP services when placing the order; the price will be automatically added to the total sum. A paper with this service will be edited by one of our professional editors before sending it to you.

Is the writer working on my order? How can I know?

You can see the status of your order in your personal account. When the payment for your order is verified, the status of your order will be changed to “New.”Once we find a good writer to work on your assignment, the status will be changed to “Processing.”When the order status is “Sent”, you can download your ready paper.

Alternatively, you can order an extra service, and we will notify you about any changes in the status of your order via SMS. You can add this VIP option when placing the order.

I need my paper earlier. Can I get the paper before the deadline expires? What should I do?

Of course, we can send you the paper earlier upon your request. It is a chargeable option. You will have to pay a minor compensation for the urgency change. The writer will get this sum for their extra job. The amount to be charged will depend on the difference between the initial and new urgency. For example, if you chose seven-day urgency, but now need the paper in four days, you will have to pay for the time difference of three days. Contact our Live Chat, and our agents will most willingly calculate the needed sum and help you make the right order so that the writer receives the required compensation. When we receive your payment, be sure that the paper will be ready within the new set deadline.

I have got good grades for my previous assignment and want to continue my cooperation with that Writer. Can I have this writer prepare all my assignments for this class?

Yes, you can. If you want a specific writer to work on your order, just indicate the ID of yourPreferred Writer in the appropriate field when placing the order. In this case, you can be sure that your order will be assigned to that specific writer. Note; it is another fee-based service that will cost you an extra 15%. The whole sum will go directly to your preferred writer. In such a manner, you will motivate your writer to prioritize your order among others.

What will you do to provide me with a good order?

When we receive an order, we will find the most appropriate writer for your paper based on the requirements. You will enjoy 24/7/365 client support. You will be able to ask questions and communicate with us if need be. We will inform you about all stages of the writing and editing process. We guarantee you will get a plagiarism-free paper within the chosen deadline.

I need an experienced professional to work on my complex order?

Our writing team includes specialists in different academic fields that can cope with literally any assignment of any level or complexity, ranging from the High School to Ph.D. level. If you still believe your order might be too complex, you can send us your instructions and we will check the task with our writers. If we have one, you will place an order.

Why will my payment not go through?

If you cannot make the payment (you see “authorization/payment failed”), try to change the card, payment method, or web browser. If the issue is not resolved, contact your bank directly.

At some point, the order form became gray and keeps loading and loading. What should I do?

Most likely, the problem is associated with files that you try to attach. Please, submit your order without those attachments. Use email or Live Chat to send us those files and we will attach them to your order.

I have made the payment but the order is still not verified.

In this case, email us your receipt; it was sent to your email. If you cannot find this email, check your Spam or Junk folder, as well. If there is no email, ensure you were actually charged the amount. Send us the screenshot of your bank statement, and we will try to track your payment. Otherwise, the payment did not go through. To fix the issue, try a different card or payment method.

I am not sure you have the writer to cope with my task. Can you check my requirements before I place the order?

No problem! Send us your requirements via email or Live Chat. It will take us a little while to check them with our Writing Department. We will inform you whether one of our writers can complete your assignment or not ASAP.

Do I really need to provide my personal phone number and email?

We ask you to provide valid contact details to ensure quality communication.

How long will the refund process take you?

Once the refund is approved, your money will be returned to your card within three-five business days.

Can I talk to my writer?

To protect your identity, as well as that of the writer, you can communicate with the writer using your personal profile. If you cannot access your account right now, please email us or come to Live Chat. One of our support agents will take care of your request immediately.

Where can I download my completed paper?

Log in to your account, go to My Orders, choose Completed Orders, select the needed order, and download the final paper from the Files section.

If you face any issues with downloading your paper, our Customer Support team will email your order at your request.

When can I get my completed paper?

Your assignment will be completed and sent to you according to the deadline you chose when placing the order.

The writer will need a book to complete my assignment. Will the writer buy it?

If the needed materials are not available at free access, the customer has to provide them so the writer can complete the order.

The website does not allow me to submit the order form. What can I do?

First, refresh the page. Second, delete any attachments. You can send us all needed files via email (support@essaysexperts.com) or using Live Chat.

Can I order additional page/pages for my order?

Go to your personal profile, click on the Additional Order button located next to the needed order. Choose the required number of pages and submit the new order. In case of any problems or confusion, go to our Live Chat and get assisted by one of our customer support agents.

I need to receive my paper before the deadline. Is it possible?

If you want to shorten the deadline, you will have to compensate for the difference. Contact our Live Chat to get help with the compensation order and amount of payment to be made.

I cannot find the needed type of assignment for my order. What should I do?

Please, email us your instructions and we will help you choose the right type of assignment.

Can you guarantee that my paper is unique?

All papers you get from us are plagiarism-free. Out experts carefully check every order not only for consistency with your requirements but also for originality. The writer will create your paper from scratch. In addition, we use sophisticated software to detect and eliminate any plagiarism.

The paper you buy will pass any plagiarism tests since we have already ensured it contains only unique content. We usePlagiarismSearch that is a powerful checker developed by our team. However, we will not check your papers with the help of Turnitin since this website saves all the checked texts and your professor will not be able to check them again.

Can you guarantee my privacy?

Your privacy is our priority! We do not share the personal details of our clients with any third parties. More so, no one will ever get to know about our cooperation.

I need my paper on time sharp. Will I get it?

Yes, of course. Your project will be delivered on time with no exceptions. Just ensure that you chose the right deadline when placing the order; we will find the writer that will be able to cope with the task within the set timeframe.

Can I talk to someone about the prices?

We have stable prices for all our clients. However, come to our Live Chat to talk to one of our agents about discounts and special offers for the first time and returning customers. Place your order now and get your unique offer.

The order form is still loading. Why does the order form not go through?

As a rule, this problem happens when you try to attach a very large file. The system cannot process your order form and thus freezes. To avoid such issues, submit the order form without attachments. You will be able to add files later using your personal account or email them to our Customer Support.

I am going to have a one-hour test but such urgency seems not to be available. Can you help me?

First, we need to check the availability of our writers. If we have a writer to work with your test, we will inform you immediately and will help you place the right order. Try to come to our Live Chat before the test early enough so that we can find the writer who has enough time to prepare for your test.

I want to get my refund as bonus credits? Will I be able to use those credits for my future orders?

First, write about your decision to our Customer Support team (useLive Chat or toll-free numbers) or Financial Department (email to essayissues@gmail.com). Once your refund request is approved, your credits will be sent to your account. You will be able to use them when placing your next order as one of the payment options.

When and where can I get my paper?

When placing an order, you choose the desired deadline, within which you expect to get your order. We always stick to the chosen timeframe. If you choose a 12-hour deadline, you will get your order in 12 hours sharp. When your paper is ready, you will receive an email notification. Use the link from the email to download your paper. Alternatively, you can download your paper directly from your personal profile.

I am not sure what order type to choose. Can you help me?

First, we need to understand what you need. Before placing an order, please email us your paper requirements and we will help you choose the most appropriate order type. You can also come to our Live Chat and get answers to your questions.

I need a premium-quality paper. Can you guarantee I will get good grades?

We always deliver premium-quality papers. Nevertheless, we cannot guarantee your professor will give you high grades since grading is very subjective and depends on a number of factors beyond our control. To boost your trust in our service, we want to share some interesting facts about our service. We have been in the market for more than 20 years. Our team consists of Master’s and Ph.D. holders who specialize in various academic fields. We have numerous positive reviews from our clients. You can find them, as well as samples of our papers, on our website.Order your paper now; we will not let you down!

Can you finish my paper earlier?

You will get your finished paper within the initially set deadline. If you want to receive it earlier, you will have to pay a small compensation. The problem is that the price of your order depends on the urgency; therefore, when you change the deadline, you need to cover the price difference, as well.

Who will write my paper?

We will assign your order to one of our qualified experts that have extensive experience in your field.

Can you check whether you can complete my project before I place the order?

Sure, no problem. Email us your instructions (support@essaysexperts.com) or come to our Live Chat. We will carefully check all the details of your project and discuss everything with our Writing Department. We will get back to you when we have the answer.

How is the price of the order defined?

The price of your order depends on a number of factors, including the length, academic level, deadline, and extra services (if any). You can check our prices on our website or simply contact our Customer Support team. The agent will calculate the price of your paper and assist you with placing an order (if needed).

How can I get my paper?

The final paper will be available on your personal profile when the selected deadline expires. You can download it whenever you want. The file link will be sent to your email.

Can your writer finish my paper if a part of it is prepared?

Sure, we have a writer to finish your project. If you are not sure about what order type to choose, feel free to contact our Support Team. Our agent will answer all your questions and will help you with placing the right order.

When can I contact you?

Our Customer Support Team is available 24/7/365. Contact us anytime.

I have a very short deadline. Will you manage to prepare my order?

We have huge experience with urgent assignments. We know how to prepare complex assignments under the pressure of time. You should better place such orders with the help of our Customer Support team. Contact us right now to receive quality assistance.

Can I get a specific writer, the one doing my previous assignments, for my order?

If you want a specific writer to complete your assignment, indicate their ID in the Preferred Writer section. Now, you can be sure that your order will be assigned to the chosen writer.

I need my writer to revise my paper. Will I have to pay for this revision?

If the writer failed to meet the initial requirements, you can order a free revision within two days (48 hours) after the due date. Note, you can neither change nor add new instructions. If you do, you need to pay compensation.

Can I have my paper checked for plagiarism?

If you add “The Plagiarism check” VIP option to your order, your papers will be checked by ThePlagiarism.com. This option allows to get any files checked for plagiarism for free during one year.

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